Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at . Please note that returns will need to be sent to the following address:
Kolab Lisbon Praça dos Restauradores 12, loja 5 1250-187 Lisbon Portugal
If your return is accepted, we'll send you the green light to ship to us. Return shipping costs, and any duties or import taxes arising from the return, are the customer's responsibility. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover the cost of returning the item to us.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
International orders
Orders shipped outside the European Union may be subject to duties, import taxes and customs fees on arrival, set by the destination country and payable by the recipient. These charges are not included in the price you pay at checkout and are outside our control. We recommend checking your local rules before ordering.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Refunds cover the price of the item; any duties, import taxes or customs fees paid on delivery are not refundable by us, and should be reclaimed directly from your local customs authority where their rules allow it. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at .